by Jo Brodie, Queen Mary University of London

The World Health Organisation currently estimates that around 1.3 billion people, or one in six people on Earth, “experience significant disability”. Designers who are creating devices and tools for people to use need to make sure that the products they develop can be used by as many people as possible, not just non-disabled people, to make sure that everyone can benefit from them.

Disabled people can face lots of barriers in the workplace including some that seem simple to address – problems using everyday ICT and other tech. While there are a lot of fantastic Assistive Technology (AT) products unfortunately not all are suitable and so are abandoned by disabled people as they don’t serve their needs.

One challenge is that some of the people who have been doing the designing might not have direct experience of disability themselves, so they are less able to think about their design from that perspective. Solutions to this can include making sure that disabled computer scientists and human-computer interaction researchers are part of the team of designers and creators in the first place, or by making it easier for other disabled people to be involved at an early stage of design. This means that their experience and ideas can contribute to making the end product more relevant and useful for them and others. Alongside this there is education and advocacy – helping more young computer scientists, technologists and human-computer interaction designers to start thinking early about how their future products can be more inclusive.

An EPSRC project “Inclusive Public Activities for information and Communication Technologies” has been looking at some practical ways to help. Run by Prof. Cathy Holloway and Dr. Maryam Bandukda and their wider team at UCL they have established a panel of disabled academics and professionals who can be ‘critical friends’ to researchers planning new projects. By co-creating a set of guidelines for researchers they are providing a useful resource but it also means that disabled voices are heard at an early stage of the design process so that projects start off in the right direction.

Prof. Holloway and Dr. Bandukda are based at the Global Disability Innovation Hub (GDI Hub) in the department of computer science at UCL. GDI Hub is a global leader in disability innovation and inclusion and has research reaching over 30 million people in 60 countries. The GDI Hub also educates people to increase awareness of disability, reduce stigma and lay the groundwork for more disability-aware designers to benefit people in the future with better products.

An activity that the UCL team ran in February 2024, for schools in East London, was a week-long inclusive ICT “Digital Skills and Technology Innovation” bootcamp. They invited students in Year 9 and above to learn about 3D printing, 3D modelling, laser cutting, AI and machine learning using Python, artificial reality and virtual reality experiences along with a chance to visit Google’s Accessible Discovery Centre and use their skills to “tackle real-world challenges”.

What are some examples of Assistive Technology?

Screen-reading software can help blind or visually impaired people by reading aloud the words on the page. This is something that can help sighted people too, your document can read itself to you while you do something else. The entire world of audio books exists for this reason! D/deaf people can take part more easily in Zoom conversations if text-to-caption software is available so they can read what’s being said. That can also help those whose hearing is fine but who speak a different language and might miss some words. Similarly you can dictate your clever ideas to your computer and device which will type it for you. This can be helpful for someone with limited use of their hands, or just someone who’d rather talk than type – this might also explain the popularity of devices and tools like Alexa or Siri.

Web designers want to (and may need to*) make their websites accessible to all their visitors. You can help too – a simple thing that you can do is to add ALT Text (alternative text) to images. If you ever share an image or gif to social media it’s really helpful to describe what’s in the image for screen readers so that people who can’t view it can still understand what you meant.

*Thanks to regulations that were adopted in 2018 the designers of public sector websites (e.g. government and local council websites where people pay their council tax or apply for benefits) must make sure that their pages meet certain accessibility standards because “​​people may not have a choice when using a public sector website or mobile app, so it’s important they work for everyone. The people who need them the most are often the people who find them hardest to use”.

Further reading

You can find out more about the ‘Inclusive Public Activities for ICT’ project here. Maryam isone of five EPSRC Public Engagement in ICT Champions.

DIX Manifesto
“DIX puts disability front and center in the design process, and in so doing aims to create accessible, creative new HCI solutions that will be better for everyone“

You might have come across UI (User Interface(s)) and UX (User Experience), DIX is Disability Interaction – how disabled people use various tech.

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This page is funded by EPSRC on research agreement EP/W033615/1.